Shipping Policies: How to Safely Send and Receive Your Flowers & Keepsakes

Incoming Shipping: How to Send Your Flowers for Preservation

Step-by-Step Instructions

1. Order First:
   Place your order online. You’ll receive our shipping address and detailed instructions by email. (We only accept flowers with a valid order number to ensure safe, accurate processing.)
   
   
2. Prepare Your Bouquet:
   • Follow our packing video to prepare your shipping supplies
   • Use a small-to-medium sturdy box (shoebox or up to 14x14x10”)
   • Remove extra stems and wrap each bloom in dry paper towels -no water, wet napkins, or plastic bags.
   • Fill the box snugly so flowers don’t shift in transit.
   • Clearly write your name, order number, and phone number on or inside the box.
     
     
3. Best Shipping Options:
   • FedEx Priority Overnight (recommended): Reliable, fast, and trackable.
   • UPS Overnight: Also a good option for express delivery.
   • USPS Express: Use only if FedEx/UPS aren’t available. Note that USPS has had more lost packages in 2025.
   • Avoid standard USPS Priority lately has a higher risk of lost or delayed packages, plus is slower.
     
   • For Friday Shipping - only use UPS Guaranteed Overnight. This is the only service that will deliver on Saturday, guaranteed. 
     
     
4. Shipping Day:
   • Ship your flowers the Monday after your event (avoid weekends/holidays).
   • Drop off before the overnight cutoff time at your local shipping location.
   • Message us if you need to ship on Friday for a Saturday delivery. We will need to make a special label for UPS Guaranteed Overnight.
     
5. Prepaid Label Option:
   • Save up to 60% with our prepaid FedEx Priority Overnight label ($140, covers up to 20x20x10”).
   • Get your label here: 2025 Shipping Label
   • Full tracking, no guesswork. Just print, pack, and ship!
     
     
6. Watch the Packing Video:
   • Follow our step-by-step guide: Watch Here
     
     
7. Tracking:
   • Send us your tracking number and follow your package. If you see it delivered but don’t hear from us by end of day, please reach out!
     

What Happens Next?

• We process all arrivals the day they’re delivered.
• On delivery day, you’ll get a status update with photos and next steps via email.
• Preservation timelines vary (3–5 months on average).

Shipping Protection: Safeguarding Your Finished Keepsake

What Is Shipping Protection?

• Standard carrier insurance covers only $100.
• If damage occurs, we’ll file a claim for $100, which can be applied to remake costs or refunded to you.
• We are not responsible for carrier damages or losses if Shipping Protection is not purchased.

• Full coverage for the total purchase price.
• We handle claims, remakes, and delivery of your replacement piece.
• Complete peace of mind for your irreplaceable memories.

Coverage Requirements

• Damage must be reported within 48 hours of delivery.
• Keep all original packaging for inspection.
• Valid tracking number required for lost shipment claims.
• Photos of damaged items are required for replacement processing.

Why It Matters

FAQ: Shipping & Delivery

Why Customers Love Our Prepaid FedEx Label

• Up to 60% off regular rates
• Pre-filled shipping details, just print and attach
• Overnight delivery for maximum freshness
• Full tracking from pickup to studio
• No lines, no rate shopping, ultimate convenience